Refund & returns policy
Thank you for shopping at 3DTapia. We take great pride in our 3D printed creations. Because many of our items are custom-made to your specifications, please review our policy below:
1. Personalized & Custom Orders
Due to the highly customized nature of our Personalized Names and bespoke designs, we cannot accept returns or offer refunds for these items once production has begun. Please ensure all spelling and color selections are correct before placing your order.
2. Standard Items (Lamps & Non-Custom Decor)
For non-personalized items, you have 14 days from the date of delivery to request a return.
To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
Customers are responsible for paying the return shipping costs.
3. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at at3ipx@gmail.com with a photo of the issue. We will evaluate the problem and make it right by sending a replacement or issuing a refund.
4. 3D Printing Characteristics
As noted in our product descriptions, 3D printing is an additive manufacturing process. Minor surface textures or slight imperfections are natural characteristics of this technology and do not constitute a «defective» product.
5. Refunds
If a refund is approved, it will be automatically processed through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.